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Privacy Policy

Last Updated: 2026-08-23

Privacy At A Glance

  • What we collect: Identity, contact details, payment information, and technical device data.
  • Why we collect it: To manage your account, verify your identity, process payments, and prevent fraud.
  • Who sees it: Only our internal team and trusted partner service providers (payment, verification).
  • How long we keep it: For the life of your account plus the period required by Philippine law.
  • Your control: You can request access or deletion of your data via our support channels.

1. Introduction and Scope

This Privacy Policy describes how hpi bet collects, uses, and protects the information of our users in the Philippines. By using our services, you agree to the practices described in this document.

This policy applies solely to the services provided on our official website and app. It does not extend to third-party websites, payment portals, or external services that you may visit via links on our platform.

2. Personal Information We Collect

We collect information necessary to provide a secure and compliant gambling environment:

  • Account and Identity Data: Full name, date of birth, and contact details to establish your account and verify eligibility.
  • Verification Documents: Government-issued IDs and proof of address to comply with KYC (Know Your Customer) requirements.
  • Payment Data: Transaction records and payment method details to facilitate deposits and withdrawals.
  • Gaming Activity: Records of games played, bets placed, and winnings to manage your account and detect irregular patterns.
  • Technical Data: IP address, browser type, device ID, and operating system to ensure platform security and optimization.
  • Support Communications: Records of your inquiries and our responses via our support channels.

3. How We Collect Data

Information is gathered through three primary channels:

  • Directly from You: Information you provide during registration, identity verification, or when contacting support.
  • Automatically: Technical data collected via cookies and server logs while you navigate our platform.
  • Partner Providers: Information received from our partner payment processors and verification services to confirm the validity of transactions and identities.

4. Why We Use Data

Your data is used for specific, legitimate purposes:

  • Account Management: Creating and maintaining your user profile.
  • Financial Transactions: Processing deposits and withdrawals safely.
  • Security and Compliance: Verifying age, preventing duplicate accounts, and detecting fraudulent activity.
  • Personalization: Improving your user experience based on your preferences.
  • Legal Obligations: Fulfilling regulatory requirements applicable to gambling operators in the Philippines.
  • Marketing: Sending promotions only if you have explicitly opted-in to receive them.

5. When We Share Data

We do not sell your personal data to third parties. Data is only shared in the following circumstances:

  • Service Providers: With technical, payment, and identity verification partners necessary to operate the platform.
  • Legal Requirements: With government or regulatory authorities when required by applicable law.

6. How We Protect Data

We implement robust security measures to safeguard your information:

  • Encryption: Use of secure encryption protocols for data in transit.
  • Access Control: Internal access to sensitive data is restricted to authorized personnel only.
  • Payment Isolation: Payment details are handled through secure, isolated channels.
  • Monitoring: Continuous monitoring of systems to detect and prevent unauthorized access.

7. Cookies and Tracking

We use cookies to improve site performance and remember your preferences. For detailed information on how we use tracking technologies, please visit our Cookie Policy.

8. Your Rights

Depending on your residency, you have several rights regarding your data:

  • Access and Correction: Request a copy of your data or correct inaccuracies.
  • Deletion and Portability: Request the removal of your data or a portable copy of it.
  • Objection and Withdrawal: Object to certain data processing or withdraw your consent for marketing.

To exercise these rights, please contact our support team via the channels available on our Support Page.

Note: Please be aware that certain data must be retained even after account closure to comply with anti-money laundering (AML) and gambling regulations.

9. How Long We Retain Data

We retain your personal information for as long as your account is active. After account closure, we will keep your data only for the period required by applicable law in the Philippines to meet legal, accounting, or regulatory obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover an account belongs to a minor, we will take immediate action to close the account and void any associated funds. Parents or guardians who suspect a minor is using the platform should report it immediately via our support channels.

11. Cross-Border Transfers

To provide our services, some of our technical and service providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data during these transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We encourage you to regularly check the "Last Updated" date at the top of this page.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please reach out to us through the official support channels available on our Support Page.

Commitment to Privacy

At hpi bet, we prioritize the confidentiality and security of your personal information. We operate with transparency and integrity to ensure a safe gaming environment for all our players in the Philippines.